THE INFORMATION IN THIS ARTICLE APPLIES TO:
- EFT, v7.4.13
SYMPTOM
EFT fails to start one or more Sites
CAUSE
EFT falsely determines that the Site's ports are are in use, because the ports were not de-allocated before the service restart has completed—usually due to powerful hardware causing service restart to happen with little to no delay.
RESOLUTION
Configure the following registry settings to insert a slight delay before restarting, or retry Site start a few times when the initial attempt fails.
HKEY_LOCAL_MACHINE\Software\WOW6432Node\GlobalSCAPE Inc.\EFT Server 7.4\
Value name: SiteStartDelay
Type: DWORD
Default Value: 0 = no delay (default behavior); any other decimal value = milliseconds to insert a delay before the initial start
Cached: yes
Backup/Restore: yes
Value name: SiteStartRetries
Type: DWORD
Default Value: 0 = no retry (default behavior); any other decimal value = number of retries
Cached: yes
Backup/Restore: yes
Value name: SiteStartRetryDelay
Type: DWORD
Default Value: 0 = no retry delay(default behavior); any other decimal value = retry delay in milliseconds
Cached: yes
Backup/Restore: yes